365 Day Return Policy RETURN POLICY Q: What kind of Guarantee does iOpticsVisual.com provide? A: We provide a 365 Day Satisfaction Guarantee. What does this mean for you? If at anytime within 1 Year of purchase, you decide you do not want the product, you can return it to iOptics Visual for a full immediate refund. All returns need all original packaging, stickers, labels, tags...etc. Once a return is received iOptics Visual will inspect the item for any damage or scratches that would not allow us to re-sell the product. As soon as the item is cleared for a refund, iOptics Visual will promptly refund the account you made the purchase with. order information ORDER INFORMATION Q: Where does iOpticsVisual.com accept orders from? A: We are able to accept orders within the 50 continental United States as well as Internationally.   ORDER CONFIRMATION Q: How will I know if my order is confirmed? A: If you provided a valid email address during the Checkout process, you will receive two emails after your order is placed. The first confirms the details of your order. The second email notifies you your order has shipped and contains your order tracking number.   TRACK YOUR ORDER Q: How can I track the status of an order placed online? A: There are two ways you can check the status of your order.  If you are a registered member, you can sign on and click on the link order status.  This will list all orders you have placed on the site.  By clicking on the "track it" link, you will see the status of your order.  If you did not register on the site, you can enter your order number and e-mail address at the order status page.   GIFT ORDERS Q: How do I place a gift order? A: When placing your order, please select "Send This As A Gift" on the Checkout page. Price tags will be removed and a gift receipt will be included. You may also include a brief message that will be printed on the gift receipt.   GIFT CARDS Q: Can I purchase or redeem a Gift Card online? A: Gift Cards can be purchased at any iOpticsVisual.com.  OUT-OF-STOCK ITEMS Q: What if I place an order and iOpticsVisual.com doesn't have the item in stock? A: While we make every effort to maintain an ample supply of our stock, occasionally we run out of certain items. Out-of-stock items will be removed from your original order total and a revised total will appear in your shipping confirmation email. We currently accept back orders at this time.    CARE INSTRUCTIONS Q: How should I care for my products? A: To fully enjoy your new products, make sure you read the item's label and follow the care instructions. returns & exchanges GIFT RETURNS Q: How do I return an item I received as a gift? A: To return an item you received as a gift, simply email us at: sales@iopticsvisual.com. billing & shipping SHIPPING OPTIONS Q: What shipping options are available? A: Orders from iOpticsVisual.com are shipped via UPS Insured using the following rate scale: Order Amount Ground 2nd Day Next Day up to $25 $4.95 $10.95 $16.95 $25.01-$50 FREE $11.95 $17.95 $50.01-$75 FREE $12.95 $18.95 $75.01-$99 FREE $13.95 $19.95 $99.01-$150 FREE $14.95 $20.95 $150.01-$200 FREE $15.95 $21.95 over $200 FREE $16.95 $22.95 NOTE: P.O. Box, A.P.O., and F.P.O. addresses are automatically shipped via USPS Ground. No Saturday or Sunday deliveries on orders shipped via FedEx.  Q: What are the shipping charges for iOptics Visual Gift Cards purchased online? A: Gift Card orders from iOpticsVisual.com are shipped via USPS for ground and FedEx for 2nd day and next day using the following rate scale: Order Ground 2nd Day Next Day Gift Card $4.00 $10.95 $14.95 NOTE: There are no additional charges for the purchase of multiple Gift Cards. If your Gift Card is shipped with other products, the Gift Card will be included in the order with no additional shipping charges. P.O. Box, A.P.O., and F.P.O. addresses are automatically shipped via USPS Ground. No Saturday or Sunday deliveries on orders shipped via FedEx. SHIPPING TIME ESTIMATES Q: When is my order shipped? A: Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 4:00 p.m. PST) are typically processed and shipped within 24 hours. Once an order has processed, delivery time depends on the chosen shipping method. No Saturday or Sunday deliveries on orders shipped via UPS Insured. SHIPPING TO P.O. BOXES Q: Can I ship an order to a P.O. box? A: Yes. Orders shipped to P.O., A.P.O., or F.P.O., boxes within the United States are automatically shipped via USPS Ground.    SHIPPING TO ALASKA AND HAWAII Q: Can I ship an order to Alaska or Hawaii? A: Yes.  Orders to Alaska and Hawaii are shipped via USPS (unless the Next Day or 2nd Day Air option is chosen), and may take 7-14 days for ground delivery.  There is an additional charge of $10.00 for orders to Alaska & Hawaii.   SHIPPING TO FOREIGN ADDRESSES Q: Can I ship an order to a foreign country? A: Yes.   SHIPPING TO MULTIPLE ADDRESSES Q: Can I ship an order to multiple addresses? A: If you would like to send a shipment to more than one address, you will have to place separate online orders for each destination.    BILLING PROCESS Q: When is my credit card billed? A: Your credit card will only be billed when your order is placed.   PAYMENT METHODS Q: What forms of payment are accepted for online purchases? A: iOpticsVisual.com accepts iOptics Visual Gift Cards and the following major credit cards: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER.  SALES TAX Q: Will I have to pay sales tax on my order? A: iOptics Visual is required by law to charge sales tax on orders shipped to California. There is no sales tax on orders shipped to other states, or international. Go Back